Intima Care (Private) Limited — Privacy Policy

Effective Date: August 13, 2026

At Intima Care (Private) Limited, we respect your privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy explains what information we collect, why we collect it, how we use and protect it, when it may be shared, and the choices available to you.

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy. Your use of our services is also subject to our Terms of Service.

1. Information We Collect

Depending on how you interact with our website and services, we may collect the following information:

Information You Provide Directly

• Full name
• Email address
• Telephone or mobile number
• Billing and delivery address
• City, postal code, and other delivery information
• Order details and purchase history
• Information you provide when contacting customer support
• Information provided when requesting a refund or exchange
• Any other information you voluntarily provide to us

Information Collected Automatically

When you visit or use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Website pages visited
• Date and time of visits
• Referring website or source
• General website usage and interaction information
• Cookies and similar technologies

We use this information primarily for website functionality, security, analytics, fraud prevention, and service improvement.

2. How We Use Your Information

We may use personal information for legitimate business purposes, including:

• Processing and fulfilling orders.
• Arranging delivery of purchased products.
• Communicating with you about your order.
• Responding to customer support requests.
• Processing refunds and exchanges.
• Maintaining records of transactions.
• Improving our website, products, and services.
• Understanding website usage and customer preferences.
• Detecting, preventing, and investigating fraud, abuse, and unauthorized activity.
• Maintaining website and information security.
• Sending promotional communications where you have provided the required consent.
• Complying with applicable laws, regulations, legal proceedings, or lawful governmental requests.

We do not collect personal information for purposes unrelated to the operation, security, improvement, or lawful administration of our business without an appropriate legal basis or your consent where required.

3. Customer Privacy and Confidentiality

We treat customer information as confidential and take reasonable measures to prevent unauthorized access, use, disclosure, alteration, or destruction.

We do not intentionally publish or publicly disclose customer information, including names, addresses, telephone numbers, order details, photographs, or other identifying information, for promotional or publicity purposes without appropriate authorization or a lawful basis.

We also do not sell customer personal information as a business practice.

4. When Information May Be Shared

We may share limited information with trusted third parties where reasonably necessary to provide our services or fulfill legitimate business and legal obligations.

These parties may include:

• Courier and delivery companies.
• Payment and financial service providers.
• Website hosting and technology providers.
• Customer support or operational service providers.
• Security, fraud-prevention, and analytics service providers.
• Professional advisers where reasonably necessary.
• Government authorities, regulators, courts, or law-enforcement agencies where legally required or permitted.

Where practical and appropriate, we expect service providers handling personal information on our behalf to maintain reasonable security and confidentiality measures.

We do not authorize third parties to use customer information for their own unrelated purposes where such use is not permitted by applicable law or the relevant agreement.

5. Marketing and Promotional Communications

We may use your contact information to send information about products, offers, discounts, new launches, or other promotions where you have provided the required consent.

You may request to stop receiving promotional communications at any time.

Please note that even if you opt out of promotional messages, we may still send necessary service-related communications, such as order confirmations, delivery updates, refund information, security notices, or other communications required to provide our services.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning properly.
• Remember preferences.
• Improve website performance.
• Understand website traffic and usage.
• Maintain security.
• Detect suspicious activity.
• Improve the customer experience.

You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect website functionality.

7. Data Security

We take reasonable technical, administrative, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Security measures may include access controls, authentication, encryption where appropriate, secure service providers, monitoring, and other reasonable safeguards.

However, no internet transmission, electronic storage system, or website can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security against every possible cyberattack, unauthorized access, system failure, or other security incident.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

• Fulfilling orders.
• Maintaining transaction and business records.
• Handling refunds and exchanges.
• Resolving disputes and complaints.
• Preventing fraud and abuse.
• Maintaining security.
• Complying with legal, tax, accounting, regulatory, or other applicable obligations.

When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

9. Your Privacy Rights

Subject to applicable law and legitimate business requirements, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Request removal of specific information where legally permissible.
• Request information about how your personal data is being used.
• Withdraw consent for processing where processing is based on consent.
• Opt out of promotional communications.
• Raise a privacy-related complaint or concern.

Certain information may need to be retained where required by law, necessary to complete a transaction, establish or defend legal claims, prevent fraud, or satisfy legitimate regulatory or accounting obligations.

10. How to Request Changes or Deletion

To request access, correction, deletion, or other privacy-related assistance, please contact us using the email address provided below.

For security purposes, we may need to verify your identity before completing certain requests. This is intended to prevent unauthorized individuals from gaining access to or deleting another person's information.

We aim to respond to legitimate privacy requests within a reasonable timeframe and in accordance with applicable law.

11. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we may take reasonable steps to delete the information.

12. Third-Party Websites and Services

Our website may contain links, integrations, or references to third-party websites or services.

Once you leave our website or interact directly with a third-party service, that third party's own privacy policy and terms may apply.

We are not responsible for the privacy practices, security, or content of third-party websites or services that we do not control.

13. International Service Providers

Some technology, hosting, payment, analytics, or other service providers used by the Company may process information from locations outside Pakistan.

Where personal information is transferred or processed internationally, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements and appropriate security measures.

14. Fraud Prevention and Legal Compliance

We may process and retain relevant information when reasonably necessary to detect, investigate, prevent, or respond to:

• Fraudulent transactions.
• False or misleading information.
• Repeated abusive orders.
• Unauthorized access.
• Attempts to misuse our website or services.
• Security incidents.
• Violations of our Terms of Service.
• Other unlawful or harmful activity.

Where legally required or reasonably necessary, information may be provided to competent authorities or used in connection with lawful investigations or legal proceedings.

15. No Sale of Personal Information

Intima Care (Private) Limited does not sell customers' personal information as a business practice.

We may, however, use third-party service providers to perform essential business functions such as payment processing, website hosting, delivery, analytics, security, and customer support. Such providers may process information only as reasonably necessary for their services and subject to applicable contractual, legal, or privacy requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy standards.

Any updated version will be published on our website with an updated effective date.

We encourage customers to periodically review this Privacy Policy to remain informed about how their information is handled.

17. Limitation of Liability

We take reasonable measures to protect personal information, but no organization can guarantee complete protection against every possible security threat.

To the extent permitted by applicable law, the Company will not be liable for security incidents caused by circumstances beyond its reasonable control, including sophisticated cyberattacks, failures of third-party infrastructure, telecommunications failures, or other unforeseen events.

Nothing in this Privacy Policy is intended to exclude or limit any rights or liability that cannot legally be excluded or limited.

18. Governing Law

This Privacy Policy shall be interpreted in accordance with the applicable laws of Pakistan.

Any privacy-related dispute shall be handled in accordance with the applicable legal framework and jurisdiction of Pakistan.

19. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:

Intima Care (Private) Limited
Email: theintimacare@gmail.com

Company Information

Company Registration Number: 0348893
NTN: J590114

We value your trust and are committed to handling your personal information responsibly, securely, and transparently.