Intima Care (Private) Limited — Terms of Service

Welcome to Intima Care (Private) Limited. By placing an order through our website, you agree to these Terms of Service. No physical signature is required; these terms are considered accepted when you proceed with a purchase. Please read them carefully to understand your rights, responsibilities, and the terms governing your use of our services.

1. Important Notice

Our products are intended for lawful, responsible, and appropriate personal use. Customers are responsible for ensuring that their purchase and use of our products comply with all applicable laws and regulations.

The Company reserves the right to refuse, suspend, or cancel any order where it reasonably believes that the order involves fraud, misuse, unlawful activity, inaccurate information, abuse of our services, or a violation of these Terms of Service.

2. Customer Rights

As a valued customer of Intima Care (Private) Limited, you have the following rights:

• Right to Request an Exchange: You may request an exchange in accordance with our Exchange Policy.
• Right to Request a Refund: You may request a refund where the applicable conditions of our Refund Policy are satisfied.
• Right to Privacy: Your personal information will be handled in accordance with our Privacy Policy and applicable laws.
• Right to Product Information: You may contact our customer support team to request additional information about a product before placing or receiving an order.
• Right to Customer Support: You may contact us regarding questions, complaints, order issues, or other service-related concerns.

3. Intima Care (Private) Limited's Rights

To maintain a secure, reliable, and efficient service, the Company reserves the following rights:

• Right to Collect Information: We may collect and process information as described in our Privacy Policy.
• Right to Promotional Communications: With appropriate consent where required, we may use customer information to communicate information about products, offers, and promotions.
• Right to Legal Disclosure: We may disclose information where required or permitted by applicable law, regulation, court order, or lawful governmental request.
• Right to Business Analysis: We may use appropriately protected information for internal analysis, service improvement, business planning, fraud prevention, and operational purposes.
• Right to Refuse or Cancel Orders: We may refuse, suspend, or cancel an order where there is a legitimate business, legal, security, fraud-prevention, or operational reason.
• Right to Restrict Access: We may restrict or terminate access to our website or services where a user violates these Terms of Service, engages in fraudulent activity, abuses our services, or creates a security or operational risk.
• Right to Correct Errors: We may correct pricing, product descriptions, availability, technical, or other unintentional errors on our website.

4. Product Information and Availability

We make reasonable efforts to ensure that product descriptions, images, prices, sizes, colors, and availability displayed on our website are accurate.

However:

• Product colors may vary slightly depending on the customer's screen or device.
• Product availability may change without prior notice.
• We reserve the right to correct genuine errors in product information.
• If an order cannot be fulfilled because of an error or unexpected availability issue, we may cancel the affected order and provide any applicable refund.

5. Orders and Order Acceptance

Submitting an order constitutes a request to purchase a product. An order is not necessarily considered finally accepted until it has been confirmed by the Company.

We may contact a customer to verify order details where reasonably necessary.

The Company reserves the right to cancel or refuse an order in circumstances including, but not limited to:

• Incorrect or incomplete customer information.
• Suspected fraudulent activity.
• Repeated refusal of deliveries.
• Abuse of promotional offers.
• Unavailability of the ordered product.
• Pricing or technical errors.
• Violation of these Terms of Service.

6. Cash on Delivery (COD)

Where Cash on Delivery is available:

• Customers must provide complete and accurate delivery information.
• Customers are responsible for being available to receive their order or making appropriate arrangements for delivery.
• Customers must pay the applicable order amount before opening or inspecting the parcel, unless otherwise expressly permitted by the Company or delivery service.
• Intentionally refusing a confirmed COD order without a legitimate reason may result in the customer being responsible for reasonable shipping or logistics costs incurred by the Company.
• Repeated refusal of COD orders may result in COD privileges being restricted or removed.

7. Refunds

Refunds are subject to the Company's Refund Policy.

A refund request does not automatically guarantee a refund. The order must meet all applicable eligibility requirements, and the Company may require reasonable information or evidence to process the request.

Approved refunds will be processed using the applicable refund method and within the timeframe specified in the Refund Policy.

8. Exchanges

Exchanges are subject to the Company's Exchange Policy.

Customers must comply with the applicable eligibility requirements, including any requirements relating to product condition, packaging, time limits, and proof of purchase.

Products that do not meet the requirements of the Exchange Policy may not be eligible for exchange.

9. Shipping and Delivery

We aim to process and dispatch orders within the timeframe communicated at the time of purchase.

Delivery times may vary due to circumstances outside the Company's reasonable control, including:

• Courier delays.
• Weather conditions.
• Public holidays.
• Incorrect or incomplete addresses.
• Customer unavailability.
• Operational or logistical disruptions.
• Other circumstances beyond the Company's reasonable control.

A delivery estimate is not a guaranteed delivery date unless expressly stated otherwise.

10. Customer Responsibility for Accurate Information

Customers are responsible for providing accurate and complete information, including:

• Full name.
• Valid contact information.
• Complete delivery address.
• City and postal information where applicable.
• Any other information reasonably required to fulfill the order.

The Company will not be responsible for delivery failures or additional costs caused by inaccurate or incomplete information provided by the customer.

11. Fraud, Abuse, and Misuse

Customers must not use our website or services for fraudulent, deceptive, unlawful, abusive, or malicious purposes.

Examples of prohibited conduct include:

• Placing orders using false or misleading information.
• Repeatedly placing orders with no genuine intention of receiving them.
• Deliberately causing financial or operational losses to the Company.
• Attempting to exploit website, pricing, promotional, or technical errors.
• Using another person's information without authorization.
• Attempting to interfere with the operation or security of our website.
• Engaging in conduct that violates applicable law.

Where the Company reasonably suspects fraud or abuse, it may investigate the matter, cancel affected orders, restrict account access, suspend services, and take other lawful measures available to protect the Company and its customers.

12. Recovery of Verified Losses

Where a customer intentionally or fraudulently causes a verified financial loss to the Company, the Company may contact the customer and request clarification or reimbursement of the legitimate loss.

Where appropriate, the customer may be given a reasonable opportunity to explain the circumstances or provide supporting information.

If the matter remains unresolved, the Company may pursue lawful remedies available under applicable laws.

Any recovery claim will be based on reasonable, documented, and legally recoverable losses. The Company will not seek unreasonable or unsupported charges.

13. Privacy and Personal Information

The Company respects customer privacy and handles personal information in accordance with its Privacy Policy and applicable laws.

Information may be collected and processed where reasonably necessary to:

• Process and deliver orders.
• Provide customer support.
• Process refunds or exchanges.
• Prevent fraud and misuse.
• Improve products and services.
• Maintain website security.
• Meet legal and regulatory obligations.

The Company will take reasonable measures to protect customer information against unauthorized access, misuse, alteration, or disclosure.

14. Promotional Communications

Where legally required, promotional communications will only be sent with the appropriate customer consent.

Customers may request to stop receiving promotional communications. Service-related communications concerning orders, payments, deliveries, refunds, exchanges, or important account matters may still be sent where necessary.

15. Intellectual Property

Unless otherwise stated, the content available on our website, including text, graphics, photographs, logos, product descriptions, designs, layouts, and other materials, is owned by or licensed to Intima Care (Private) Limited.

No website content may be copied, reproduced, modified, distributed, republished, or commercially exploited without prior written permission, except where permitted by applicable law.

16. Website Use

Customers agree to use our website responsibly and in accordance with applicable laws.

You must not attempt to:

• Gain unauthorized access to our systems.
• Introduce malicious software or harmful code.
• Interfere with website functionality.
• Circumvent security measures.
• Scrape or systematically reproduce website content without authorization.
• Use the website for fraudulent or unlawful purposes.

17. Limitation of Liability

To the extent permitted by applicable law, the Company will not be responsible for losses caused by circumstances beyond its reasonable control.

This may include delays or failures caused by courier services, telecommunications failures, natural events, government restrictions, technical interruptions, or other events outside the Company's reasonable control.

Nothing in these Terms is intended to exclude or limit any liability that cannot lawfully be excluded or limited under applicable law.

18. Third-Party Services

Our website or order fulfillment process may involve third-party service providers, including payment processors, courier companies, hosting providers, technology providers, and other service partners.

Where third-party services are used, their services may also be subject to their respective terms and policies.

19. Changes to These Terms

Intima Care (Private) Limited reserves the right to update, modify, or replace these Terms of Service from time to time.

Updated terms will become effective when published on our website unless a different effective date is stated.

Customers are encouraged to review this page periodically. Continued use of our website or services after an update constitutes acceptance of the revised terms to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws of Pakistan.

Any dispute arising in connection with these Terms or our services shall be handled in accordance with the applicable legal framework and jurisdiction of Pakistan.

21. Contact Information

For questions, complaints, refund or exchange matters, or other concerns regarding these Terms of Service, please contact:

Intima Care (Private) Limited
Email: theintimacare@gmail.com

Company Information

Company Registration Number: 0348893
NTN: J590114

Thank you for choosing Intima Care (Private) Limited. We are committed to providing our customers with reliable products, responsible service, and a secure shopping experience.